Accounting/Finance - Associate Passenger Revenue Control- Singapore Airlines

 Accounting/Finance - Associate Passenger Revenue Control- Singapore Airlines


Job Responsibilities

The successful candidate will be part of the Passenger Revenue Control department in SIA’s Finance Division. He/she is responsible for ensuring that SIA’s worldwide sales paid by credit cards and other eCommerce payment methods are billed and monies due to SIA duly settled by the card acquirers and reconciled to Accounts Receivable. He/she would also be involved in backroom processes that impact on customer-servicing e.g. ensuring that funds for unused tickets are credited to cardholders, and billing/refund dispute are resolved fairly and promptly through card acquirers.

Key Responsibilities

1. Ensure timely, accurate and complete processing of all credit card billings and refunds for tickets and other accountable documents.

    Retrieve and send exception reports to IT dept. for investigation
    Monitor their response; escalate to section head for follow-up if there is delayed response
    Prepare and perform manual billing where applicable to meet set KPIs

2. Perform the reconciliation for the card brand(s) assigned

    Prepare necessary documentation/working to support reconciliation in SAP
    Investigate discrepancies between amounts posted in SAP Accounts Receivables and settlement received; escalate to supervisor/section head to ensure prompt clearance of the accounts under his/her
    charge

3. Handling of billing/refund queries and chargeback disputes

    Ensure prompt investigation and resolution of all credit card retrieval requests and chargeback with Acquiring Banks / Credit Card Companies within specified timelines.

4. Provide team support by covering for colleagues on specific functions when latter is away from office

5. Participate in systems automation work such as performing testing and assisting the section head in implementation and resolving teething issues if applicable.

Requirements

    Possesses a Polytechnic Diploma or equivalent in Accounting, Finance, Business or IT-related discipline
    Proficient in Microsoft Office, including Word and Excel
    Good inter-personal and communication skills
    Prior experience in accounting or reconciliation work and/or working knowledge of the airline or hospitality industry would be advantageous.
    Good Interpersonal and communication skills
    Meticulous & task-oriented
    Good time management skills
    Self-driven, able to work independently and in a team

 

Apply here:
https://singaporeairlines.csod.com/ats/careersite/JobDetails.aspx?id=1638

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